This document describes the services offered by us, Xeraz Web Solutions and the charges incurred to you, the CUSTOMER through use of the services. Additionally it describes the level of service and support provided to the CUSTOMER by Xeraz.com. Xeraz Web Solutions will uphold the terms of this document and will endeavor to assist customers where necessary.

Terms and Conditions
By using Xeraz Web Solutions services (this includes services offered directly at Xeraz Web Solutions and all of its subsidiaries) you accept and will be bound by the Terms and Conditions specified. These Terms and Conditions may be updated from time to time without any prior notification. If you do not agree to any subsequent changes in our Terms and Conditions, your only recourse is to cancel your account. It is your obligation to review these Terms and Conditions periodically. Please read these terms and conditions carefully before accepting. If you do not wish to be bound by these terms and conditions, you may not purchase or utilize our services.
 

BACKUP POLICIES
All account data backups are the account holder's responsibility. Xeraz Web Solutions is NOT responsible for your data backup or subsequent loss. We recommend purchasing a dedicated server with redundant drives for mission critical websites or systems that require absolute redundancy.
 

PAYMENT POLICIES
All accounts are set up on a prepay basis. Xeraz Web Solutions reserves the right to change prices of accounts or services at any time. Invoices will be generated up to 15 days in advance of the due date. Prepayment is due every anniversary month following the date the account was established. Clients will automatically be charged at this time unless email cancellation request has been confirmed by Xeraz Web Solutions.

Cancellation requests must be sent to info@xeraz.com or via the support desk of the website that you purchased the service at least seven (7) business days prior to your next billing date. We will reply with an email confirmation that you must confirm or your account cancelation will not be processed.

In situations where the card number on file is declined Xeraz Web Solutions will immediately suspend the facility to purchase services on-line until the outstanding charge is processed successfully. In addition, Xeraz Web Solutions reserves the right to suspend other services until the outstanding debt is cleared. The client is responsible for all money owed on the account from the time it was established to the time that the client sends an emailed cancellation request.
All invoices will be sent directly to clients via email shortly after the online purchase has been made. At this point the client's card will be charged automatically.

CANCELLATION AND REFUNDS
Xeraz Web Solutions reserves the right to cancel a client's account at any time, if it is found that the client contravened Xeraz Web Solutions's terms of service. The clients account will be terminated immediately, and a refund will not be provided. Clients may cancel their account at any time.
We do not provide a refund if you cancel your hosting order unless the cancellation was due to issues caused by our servers (e.g downtime due to a node going offline). If you order a hosting package and decide you do not want it, we can not issue a refund. All sales are final. In any situation where Xeraz Web Solutions is required to provide a refund, the maximum credit that will be issued is no more than one (1) month's cost of the account you are hosted on.
We cannot, under any circumstances, provide refunds on domain name purchases as they are purchased through a third party and registered with the purchaser.

Cancellation requests must be sent to info@xeraz.com or via the support desk of the website that you purchased the service at least fourteen (14) business days prior to your next billing date. We will reply with an email confirmation that you must confirm or your account cancelation will not be processed.
 

INDEMNIFICATION
Client agrees that under no circumstances, will Xeraz Web Solutions, or its parent companies, subsidiaries, staff, owners or affiliated companies be held liable for damages exceeding the actual amount paid by a customer.
Client agrees to use all Xeraz Web Solutions services and facilities at their own risk.
Client agrees that it shall defend, indemnify, save and hold Xeraz Web Solutions harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorney's fees asserted against Xeraz Web Solutions, its agents, its clients, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product/service sold by client, its agents, employees or assigns. client agrees to defend, indemnify and hold harmless Xeraz Web Solutions against liabilities arising out of; (1) any injury to person or property caused by any products sold or otherwise distributed in connection with Xeraz Web Solutions's servers; (2) any material supplied by client infringing or allegedly infringing on the proprietary rights of a third party; (3) copyright infringement and (4) any defective products/services sold to client from Xeraz Web Solutions's server. Due to some technological limitations with our domain partner enom, some domain information may be registered to Xeraz Web Solutions contact. You will still own the domain. This is a simple requirement to allow for our automatic domain registration and renewal.

DISCLAIMER
Xeraz Web Solutions will not be responsible for any damages your business may suffer, be it direct, indirect or consequential. Xeraz Web Solutions makes no warranties of any kind, expressed or implied for services we provide. Xeraz Web Solutions disclaims any warranty or merchantability. Every client is required to backup their own data, files and databases. Xeraz Web Solutions does not guarantee to backup customer information.